Job Overview

You'll work directly with Flames' enterprise customers — onboarding engineering teams, solving technical blockers, and making sure every team gets real value from the platform. You're technical enough to debug integration issues and personable enough to run a smooth onboarding call. Experience in a customer-facing technical role at a SaaS company is a strong plus.

What You'll Do

• Own the onboarding experience for new enterprise customers — from kickoff call to full deployment

• Build relationships with engineering leads and CTOs to understand how their teams work and where Flames can help most

• Troubleshoot integration issues with GitHub, GitLab, VS Code, and other tools in our customers' stacks

• Run regular check-ins with key accounts to surface feedback, spot churn risk, and identify expansion opportunities

• Work closely with our product and engineering teams to turn customer pain points into product improvements

• Create onboarding guides, technical docs, and video walkthroughs that help customers self-serve faster

What We're Looking For

• 2+ years in a customer success, solutions engineering, or technical support role at a SaaS company

• Strong technical foundation — you can read code, understand APIs, and debug integration issues without needing hand-holding

• Excellent written and verbal communication — you can explain complex things simply and make customers feel heard

• Experience working with developer tools or developer-facing products is a strong advantage

• Comfortable working async across time zones in a remote-first environment

• Self-directed — you don't wait to be told what to do when a customer has a problem

What We Offer

• Competitive salary: $85,000 — $115,000 depending on experience

• Fully remote — work from anywhere in US or Europe

• Equity package included

• $2,000 annual learning & development budget

• Home office setup stipend

• Async-first culture — no unnecessary meetings

• 25 days PTO + local public holidays